Terms & Conditions

These terms clarify SLS's liability for any loss, damage, delay, wrong-delivery or non-delivery of the shipment during its transit and requires the submission of a claim notice by the customer within a specific period set forth in Clause 12 of these terms, and the customer must read these terms with all It is accurate and an insurance cover must be requested on the shipment if it is of high financial value.

1. These Conditions apply to the carriage of Shipment(s) from and between selected specified SLS locations within selected countries, utilizing the following services or service options of SLS (if and where available). These services may be modified by SLS from time to time. Upon request, Customers can be informed about the areas that are served by SLS.


2. In case of conflict between these Conditions and the terms and conditions on any SLS (Air) Waybill, manifest, shipping label or other transit documentation, these Conditions control to the extent that they do not conflict with the mandatory rules.


3. These Conditions (which term includes those agreements and conventions expressly referred to herein) represent the entire agreement between the parties, shall prevail over, exclude and supersede any other terms or conditions, oral or written, wheresoever appearing or made and, in particular, any terms or conditions sought to be incorporated by the Sender or any other written or oral statements concerning these Conditions. The Sender confirms that it does not rely upon or claim any other terms, warranties, conditions or representations relating to the use of the services under this Agreement.

“SLS” means Seamless Supply Postal Service Company, and its branches, employees, and agents. "Shipment" means one or more pieces, either Packages or freight, moving on a single (Air) Waybill. "The Customer" means the person (natural or legal) who send the shipment and pay for the service.

1. If the service selected or weight entered is incorrect, SLS may make appropriate corrections to the (Air) Waybill and appropriate adjustments to the invoice(s) at any time and will be entitled to charge a special handling fee for having to make such corrections and amendments.


2. Charges may be assessed based on dimensional weight. If the result exceeds the actual weight, additional Charges may be assessed based on the dimensional weight. The rates of such additional Charges are available upon request and may be amended, without notice, by SLS.

SLS reserves the right to refuse, hold, cancel, postpone or return any Shipment(s) at any time if such Shipment(s) would in the opinion of SLS be likely to cause damage or delay to other Shipment(s), goods or persons, or the carriage of which is prohibited by law or is in violation of any of these Conditions, or the SLS Account of the person or entity responsible for payment is not in good credit standing. The fact that SLS accepts a Shipment(s) does not mean that such Shipment(s) conforms to applicable laws and regulations or to the present Conditions.

The following items are not acceptable for carriage to any destination unless otherwise agreed to by SLS: Money, Explosives, Human Corpses, Organs, Body Parts, Weaponry, Foodstuff, Perishable Food, Plants, Seeds, Pornography, Obscene Materials, Hazardous Wastes, Hazardous Materials, Dead or Alive Animals.

1. All shipment(s) pieces must be prepared and packed by the Customer for safe transportation by air and road assuming ordinary care in handling.


2. SLS shall not be liable for any damage arising out of changes in temperature or pressure.

1. SLS may, at its sole discretion, or upon the request of the competent authorities, open and inspect any Shipment(s) without notice at any time, and shall incur no liability of any kind therefore.


2. In accordance with applicable regulations SLS is required to undertake (random) X-ray screening. SLS may undertake such screening and the Customer hereby waive any possible claims for damages or delays as a result of screening.

1. SLS reserves the right to route a Shipment(s) in any way it deems appropriate.


2. SLS may deliver to the Recipient at the address mentioned on the (Air) Waybill. SLS has no obligation to deliver the Shipment(s) to recipient personally. SLS cannot deliver to post office box addresses.


3. SLS shall not be liable in any circumstances for any claim, which relates to seizure or detention of shipment(s) in the course of transit by Customs or other government authorities.


4. Holidays and week-end delivery, if available, will be subject to a special handling fee.


5. Shipper may request to change delivery address, return, or stop the shipment but such request must be submitted before shipment arrives destination. However, SLS does not guarantee fulfilling such request. If request fulfilled then shipper should pay the additional charges according to the rate calculator on SLS website.

1. An undeliverable Shipment(s) is one that cannot be delivered for reasons that include, but are not limited to, any of the following:
   1. The Recipient’s address is incomplete, illegible, and incorrect or cannot be located.
   2. The Shipment(s) would likely cause damage or delay to other Shipment(s) or property, or injury to persons.
   3. The Shipment(s) was improperly packaged or the Shipment’s contents or packaging are damaged to the extent that re-wrapping is not possible.
   4. Delivery is impossible because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the Shipment(s).


2. Return Charges will be assessed to the Customer together with the original Charges.

1. Unless the Sender enters a higher Declared Value for Carriage on the (Air) Waybill and pays the required fee, the liability of SLS is limited to US$ 25 per Shipment (Maximum).


2. The Declared Value for Carriage of any Package represents SLS maximum liability in connection with a shipment of that Package, including but not limited to, any loss, damage, delay, misdelivery, any failure to provide information, or misdelivery of information relating to the Shipment. Exposure to and risk of any loss in excess of the Declared Value for Carriage is assumed by the Sender. Customers are advised to contact their insurance agent or broker for insurance coverage. EVEN IF A HIGHER VALUE FOR CARRIAGE IS DECLARED, THE LIABILITY OF SLS FOR LOSS OF OR DAMAGE TO THE CONTENTS OF A SHIPMENT WILL NOT BE MORE THAN THE ACTUAL VALUE OF THE CONTENTS OF THE SHIPMENT.


3. The maximum Declared Value for Customs and Carriage is limited and may vary per location. If applicable, the Declared Value for Carriage cannot exceed the Declared Value for Customs. The maximum Declared Value for Customs and Carriage for the contents of a SLS Envelope or SLS Pak, regardless of destination, is US$ 25 per Shipment. Goods with a value (actual or declared) exceeding these amounts, should NOT be shipped in a SLS Envelope or SLS Pak.


4. For Shipment(s) containing items of extraordinary value the Declared Value for Carriage is also limited and depends on the contents and destination of the Shipment(s). For more information, please read SLS’s Conditions of Carriage. For more detailed information please read the full version of the terms and conditions on the website address: www.sls-express.com.


5. SLS is not liable for any loss of, damage to, or delay, wrong delivery or non-delivery of unacceptable Shipment(s).


6. SLS acceptance (whether inadvertent, intentional or otherwise) for carriage of any Shipment(s) bearing a declared value in excess of the allowed maximums does not constitute a waiver of any provision of or limits within these Conditions as to such Shipment(s).


7. If the Declared Value for Carriage for a Shipment(s) exceeds the authorized limits, such value shall automatically be reduced to the authorized limits for such Shipment(s).


8. Regardless of the Declared Value for Carriage of a Package, SLS liability for loss, damage, delay, misdelivery, non-delivery, misinformation, any failure to provide information, or misdelivery of information, will not exceed the Shipment's repair cost, its depreciated value or its replacement cost, whichever is less.


9. SLS WILL NOT BE LIABLE, IN ANY EVENT, FOR ANY DAMAGES WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL IN EXCESS OF THE DECLARED VALUE (AS LIMITED BY SECTION 10).


10. SLS WILL NOT BE LIABLE IN ANY EVENT FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME OR PROFITS.


11. SLS will not be liable for, nor shall any adjustment, refund, or credit of any kind be made as a result of any loss, damage, delay, wrong delivery or non-delivery or misinformation or failure to provide information including but not limited to any such loss, damage, delay, misdelivery, non-delivery, misinformation or failure to provide information.


12. Except in case of intentional action of SLS, the Sender shall be liable for any damage caused by the Shipment(s) to SLS or to a third party. The Sender shall guarantee and hold SLS harmless of any claim of a third party, notably the Recipient, for any liability exceeding the liability assumed under these Conditions.

Save as expressly set out herein SLS makes any warranties, express or implied.

1. All claims due to loss, Delay or non-delivery or wrong delivery must be notified to SLS within 120 calendar days after delivery of the Shipment(s).


2. All claims due to damage must be notified to SLS in within 48 hours after delivery of the Shipment(s) where the damage condition must be witnessed and documented at the delivery time.


3. Claim could be submitted through any of SLS customer support channels.


4. Claim will require (7) business days to be resolved unless further investigation required.


5. As mentioned in clause of “Declared Value and Limit of Liability” unless the shipment is insured then SLS liability will be 25 USD Maximum (or customs value is less).


6. In the event that the customer pays additional amounts that are not due through one of SLS’s services, the money will be returned within a period not exceeding (15) working days from the date of discovering the defect.

SLS reserves the right to assess fuel and other surcharges on Shipment(s) without notice.

These Conditions shall not exclude any liability where the exclusion of that liability is prohibited by law. The invalidity or unenforceability of any provision shall not affect any other part of these Conditions. The Arabic language version of these terms and condition is waives and prevails all other versions.

1. If a Shipment(s) is undeliverable for any reason such as:
   1. Customer cannot be contacted.
   2. Customer fails to give instructions within three (3) months period from the shipping date.
   3. Customer abandon or neglect the Shipment(s).
   4. Customer fails to pay charges and fees.
   5. Customer refuse the Shipment(s).
   6. Shipment(s) refused by governmental authorities, SLS at its sole discretion may return the Shipment(s) to the Sender; or place the Shipment(s) or dispose the Shipment(s) or do any other action to serves its interest.


2. The Customer will be liable for any and all costs, charges and fees incurred in returning, storing or disposing of the Shipment(s).


3. SLS will not obtain and provide proof of delivery or delivery note after three (3) months from the shipping date.

1. In the event of any failure to provide and/or complete accurately all customs required documentations (including the (Air) Waybill) SLS will assume no liability to the Customer or any other person for any loss, expense or delay due to the Customer's failure to comply with this provision.


2. SLS reserves the right to assess extra charges for customs clearance or for services ancillary to the customs clearance of Shipment(s).

1. If and where applicable, SLS may elect to advance on behalf of the Customer or the party who is responsible for payment, any duties and taxes as assessed by Customs.


2. SLS will assume no liability to the Customer or any other person for duties, taxes and fees payment delay; due to the Customer's failure to obtain the required approvals and guarantees.


3. If SMS advances duties and taxes it reserves the right to assess a surcharge. Notwithstanding that SLS reserves the right to auction or otherwise dispose of goods to recover charges not reimbursed, the Customer shall remain liable for such charges.

1. By submitting any personal data to SLS, the sender agrees that SLS will use this data for the purposes of SLS (or its agents or sub-contractors) fulfilling their obligations under the air waybill and related circumstances. The shipper also agrees to SLS's sharing of this data with its subsidiaries, and confirms that SLS can do the same with the consignee's personal data.


2. By presenting the shipment and signing a policy, the shipper agrees to transfer this personal data to these countries.