FAQ
Frequently Asked Questions
What services does SLS Express provide?
How long does SLS Express take to complete contracting procedures and enable delivery requests to be entered?
How long does it take to receive the order from the store?
What is the product packaging policy?
What is the cash on delivery (COD) service?
What is the maximum shipment weight?
How is the weight of the shipment calculated?
What is the volumetric weight?
What are the materials prohibited in transport services?
How can I track my order?
How long does my order take to arrive?
What is the return / exchange policy?
If I have a claim for a lost or damaged shipment, how long does it take to process a claim?
Are shipping fees calculated for return shipments?
Is VAT calculated on the monthly bill?
What are the working hours of the customer support team?
How can we contact the customer service team?